tos - BT-host Nigeria

Introduction

This Terms of Service (“Agreement”) is a straightforward contract between BThost Hosting Company (“BThost”) and you (“Customer,” “you,” or “your”) that lays out the rules for using our services. By signing up for or using our services, you confirm that you’ve read, understood, and agreed to these terms, and that you’re at least 18 years old and legally able to enter into a contract. If you don’t agree to these terms, don’t use our services. If you’re already a customer and find these terms unacceptable, contact BThost immediately to cancel your subscription.

Ownership and Services Purchased

1.1. The individual or entity set out in our records as the primary billing contact shall be the owner of the account.

1.2. The features and specifics of the services you purchase are based on what is stated on the Service Description Page at the time this agreement goes into force. BTHost maintains the right to update or modify its products and services over time. However, if the Service Description Page is revised after the start of this agreement, we are not required to modify your service to reflect the new description. The services and products you purchase from BTHost, as defined on the Service Description Page, are referred to as “Services.”

1.3. Third-party companies provide some of the services. These companies may alter their offerings, including large changes, at their discretion.

Term of Agreement - BThost

2.1. This Agreement becomes effective immediately when Customer checks ‘I Agree to Terms of Service” at the time of order and remains effective and binding until terminated by either party as outlined below. This Agreement may only be modified by a written amendment signed by an authorized executive of BThost, or a release of an update by BThost of a revised version.
2.2. The term of this Agreement is set to the Customer’s billing term (‘Term’). If no Term is set out, the Term shall be one (1) year. Upon expiration of the initial Term, this Agreement shall renew for periods equal to the length of the initial Term, unless one party provides notice of its intent to terminate as set out in this Agreement.

Obeying the Law

3.1. BThost, a trademark of BolacTechnologies Limited, is duly registered under the laws of the Federal Republic of Nigeria. As such, we operate in full compliance with Nigerian laws and official policies, regardless of where our services are delivered. Furthermore, BThost adheres to all relevant laws and policies enforced by authorized law enforcement agencies.

Access, Payments and Billing

4.1. At BThost, we charge our customers either through internet payment gateways or bank deposits. All payments are billed in Nigerian Naira (NGN), and any changes to fees will be communicated at least seven (7) days in advance.

4.2. Your “Billing Term” refers to the payment cycle you’ve chosen for our services. This could be monthly, quarterly, annually, biennially, or triennially, depending on what works best for you.

4.3. Payments are automatically processed through third-party online gateways. If you prefer other methods, such as cheques or cash deposits, these must be made at a designated bank, whether in Nigeria or abroad. It’s your responsibility to ensure recurring fees are paid on time to avoid interruptions.

4.4. As a customer, you’re responsible for ensuring your billing information with BThost is accurate before making any payments, online or offline. Any fees from your bank, financial institution, or card issuer—like overdraft charges, insufficient funds, or over-the-limit fees—are solely your responsibility. You’re also accountable for all charges incurred using any card or account tied to the services you purchase from us.

4.5. Please note, we offer shared hosting services only. This means certain features in cPanel are restricted. Additionally, Python and JavaScript hosting are not supported on our shared hosting plan, and clients cannot install extensions on their own.

Late Payments

5.1. Any account that is not fully paid by the end of the first day of the billing term will incur a late penalty of 10% on the overdue amount. If payment is not received within two (2) days, BThost reserves the right to suspend your service(s). For cPanel Hosting, services may be terminated thirty (30) days after suspension if payment is still not made.

5.2. BThost will not be responsible for any damages or losses resulting from the suspension or termination of services due to non-payment. Additionally, BThost reserves the right to refuse reactivation of services until all outstanding invoices are paid in full.

Refund Policy and Billing Disputes

6.1. BThost offers a seven (7) day money-back guarantee on shared hosting packages. Refunds are not available after the first seven (7) days of service.

6.2. No refunds are provided on Reseller Packages, setup fees, domain registrations, domain transfers, domain renewals, SSL certificates, advanced support fees, processing fees, payment gateway fees, account usage for phishing or spamming, promotional orders (e.g., Black Friday & Cyber Monday offers), software licenses, or any other promotions. BThost reserves the right to deduct fees for value-added services or transaction charges, such as gateway fees and SSL certificates, that may have been included during the order process.

6.3. Only first-time accounts are eligible for a refund under the 7-day money-back guarantee. If you’ve had an account with BThost before, canceled it, and signed up again, or if you have a second account, you will not be eligible for a refund. Refunds are also not offered for accounts suspended or terminated due to violations of this Agreement.

6.4. Refunds will be issued only to the billing contact on file and may take up to one (1) week to process. Payments older than sixty (60) days may require a refund via bank transfer or mailed check, depending on BThost’s merchant account policies.

6.5. The following payment methods are non-refundable, and refunds will be issued as credit to the hosting account for current or future services: bank wire transfers, Western Union payments, international checks, international payment gateways, and foreign bank accounts operated by BThost.

6.6. BThost will not activate new orders or provide additional services for customers with an outstanding balance.

6.7. If you believe there is an error in BThost’s billing, you must contact us in writing within thirty (30) days of the billing date. For BThost to investigate your claim, you must provide sufficient details. Failure to notify us in writing or meet the deadline means you waive your right to dispute charges. If your claim is valid, we will credit your account on your next billing cycle. Third-party fees are final and not subject to this dispute provision.

6.8. BThost will deduct a 10% fee on refunds to bank accounts or any refunds payable outside of a client’s credit balance to cover bank and/or payment gateway charges.

Chargebacks, Reversals, and Retrievals

7.1. If BThost receives a chargeback or payment dispute from a credit card, debit card company, bank, or other payment gateways, your services may be suspended without notice. A 4,000 NGN chargeback fee, plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before service is restored. Instead of issuing a chargeback, please contact BThost’s support team to resolve any billing issues.

7.2. If BThost appeals a chargeback or other payment dispute and wins the dispute, the funds will likely be returned to BThost by the credit card, debit card company, or bank. Any double payment resulting from this process will be credited to the customer’s account as a service credit.

Cancellation of Services

You or BThost can terminate this Agreement at any time by giving notice as stated here.

To cancel your service, simply fill out the cancellation form on our website at http://bthost.com.ng/clientarea.php under the relevant service options. For security reasons, we don’t accept cancellations via phone, email, or live chat. Once approved, the cancellation is final, and our system will automatically process it.

Make sure to submit your cancellation request at least 48 hours before your service renewal date. If we don’t receive it on time, you’ll be billed for the next term, and you’ll be responsible for that payment according to our terms.

If you’re using Paystack, it’s your responsibility to cancel any recurring payments. Since we don’t have control over Paystack subscriptions, we’re not liable for payments made after you cancel, and we won’t issue refunds for them.

BThost can end this Agreement at any time and will notify you via email. If we terminate the agreement for reasons other than a breach or violation of our Acceptable Use Policy, we’ll refund any prepaid fees.

If there’s a serious breach and it’s not fixed within ten (10) days of written notice, either of us can terminate the agreement. A serious breach is something a reasonable businessperson in the internet industry would consider significant. When we send a breach notice, we’ll provide enough details so the other party can fix it.

BThost only keeps backups of the entire server, not individual accounts, so we’re not responsible for any lost files. If we notice inactivity, your domain’s nameservers aren’t set up correctly, or if your accounts are moved to another provider, the system may terminate your account immediately.

Refusal of Service

9.1. BThost reserves the right to refuse service to anyone at any time. Any content that, in BThost’s judgment, is obscene, threatening, illegal, or violates BThost’s terms of service in any way may be removed from BThost’s servers (or otherwise disabled), with or without notice.

9.2. BThost also reserves the right to cancel, suspend, or restrict access to the services it provides at any time, for any reason or no reason at all, and with or without notice. BThost is not responsible for any damages or data loss resulting from such suspension or termination.

9.3. If any communication with BThost’s staff is considered belligerent, vulgar (including curse words), attacking, rude, threatening, or abusive, you will receive one warning. If the behavior continues, your account may be suspended or terminated without a refund. This includes, but is not limited to, threats of legal action, slander, libel, public posting, or initiating a chargeback.

9.4. BThost gladly accepts orders from outside Nigeria but may limit accounts from countries with high fraud rates. To protect both BThost and its customers from fraud, BThost may request a copy of a government-issued ID and/or a scan of the credit card used for the purchase. Failure to provide these documents may result in the order being denied as potentially fraudulent.

Resource Usage

10.1. We expect each customer to use server resources responsibly to ensure that all BThost customers experience reasonable performance. Since CPU and memory are shared resources, excessive use can negatively affect or completely disrupt normal service for others. BThost reserves the right to suspend or terminate any account that, at our discretion, is overusing server resources. This action can be taken at any time, without prior notice, and for any reason, or no reason at all.

10.2. Here are the enforced resource limits for shared and reseller packages:

14% CPU usage
2GB of memory
15 running processes
10 max MySQL connections
70 outgoing emails per 60-minute period (any excess emails will be discarded and not delivered)
10.3. BThost hosting accounts are not intended to be used for distributing or storing excessive numbers of files. We’re a web hosting provider, not a remote file storage service. If your website’s disk space usage exceeds 70% of its total capacity, whether in size or the number of files, it will be considered excessive. If we determine that these files are illegal or harmful, we’ll notify you. If your files aren’t harmful and are just taking up space, there’s no issue.

10.4. Customer programs and services are not permitted to use more than 90% of a single CPU core per process thread for longer than 15 minutes. If this happens, we’ll limit your programs and services to 90% of one CPU core. Also, no customer program or service should use more than 200% of two CPU cores for more than 2 minutes.

Bandwidth Usage

Your hosting plan comes with a set amount of bandwidth each month, depending on the package you’ve chosen.

If you go over that limit, we might have to take action. We could either suspend your account until the next month, ask you to buy extra bandwidth for an additional fee, suggest you upgrade to a higher package, or charge you for the extra usage.

Just so you know, any unused bandwidth from one month won’t carry over to the next, and it can’t be shared across multiple accounts or servers.

Licenses

BThost gives you a non-exclusive, non-transferable, worldwide, royalty-free license to use the technology we provide, but only for accessing and using our services. This license will end when your agreement with us expires or is terminated. Apart from the rights mentioned, you don’t get any additional rights. All rights and ownership of our technology stay with us or our licensors. You’re not allowed to bypass any protection we’ve set up to safeguard our technology, and you can’t reverse engineer it either.

On the flip side, you give BThost, or any third parties we work with to provide our services, a non-exclusive, non-transferable, worldwide, royalty-free license to use, distribute, transmit, and cache any content or information you provide us. This license ends when your agreement with us expires or is terminated. All rights to your technology remain with you or your licensors.

Service Modifications

13.1. BThost reserves the right to add, update, or remove any features from the services we provide at any time and without previous notice. This includes, but is not limited to, storage space, bandwidth, domain, pricing, and third-party apps. We reserve the right to make these modifications for any or no reason, and we make no guarantees about the availability of any feature, directly or implicitly. If the removal of a feature has a significant impact on your ability to use the service, you have the right to terminate this Agreement. In this context, “significantly” implies that a reasonable business person would not have purchased the services for the intended use.

Uptime Guarantee

14.1. At BThost, we make sure your website and important services (like HTTP or MySQL) stay up and running 99.98% of the time each month. If we don’t meet this uptime guarantee, you’ll get a credit for one (1) day of service for every 60 minutes of downtime. Just keep in mind, the first 60 minutes (or 0.1%) of downtime in any month don’t count towards the credit, and the maximum credit you can get is one full month of service.

14.2. Credits can only be used towards future invoices or services and can’t be refunded. If you’d like to request a credit, just fill out our official request form at https://bthost.com.ng/client/submitticket.php. Make sure you submit it by the 10th of the month after the issue occurred. Credits are based on the uptime from the previous month, and we can’t consider requests made after the deadline.

14.3. For example, if your service had less than 99.98% uptime in November, you’ll need to submit your credit request by December 10th.

14.4. There are some situations that aren’t eligible for a credit, like scheduled maintenance, DDoS attacks, hardware issues, problems with third-party software, overuse of resources by the customer, errors on the customer’s part, ISP problems, firewall blocks, or anything else beyond our control. This doesn’t apply to Virtual Private Servers (VPS) or Dedicated Server packages. Credit approval is at BThost’s discretion after we look into the issue.

14.5. If we do issue a credit or a Service Level Agreement (SLA) for a particular service, that will be your only remedy for any issues or defects related to that service.

Support Policy

Sure! Here’s a more conversational version of the text:

15.1. At BThost, we’re here to help you with technical support 24/7, 365 days a year. The main way to get support is through our help desk at https://bthost.com.ng/client/login. Just a heads-up: phone and live chat support aren’t the official ways to get help, and they come with different rules, which we’ll cover next.

15.2. That said, if you need help in a pinch, we do offer limited support via phone or live chat, depending on availability. We’ll always do our best to offer fast and friendly help, but since phone and live chat aren’t the official support channels, there’s no guarantee about availability or technical expertise through these methods.

15.3. When reaching out by phone or chat, please keep it to general questions that don’t need us to access your account or server. If you need us to investigate something or look into your account, please use the help desk. It’s the best way for us to properly track and address your issue. We may also ask you to move your request to the help desk if it’s something that requires more in-depth support.

15.4. If you’re a reseller, you’re responsible for supporting your customers. We don’t provide direct support to your customers. If one of your customers contacts us directly, we may put their account on hold until you step in. For security reasons, all support requests must come from the reseller on behalf of their customers. As a reseller, you’re also responsible for the content your customers store or send, and for their actions. If any of your customers break the law or violate our terms of service, you’ll be held responsible.

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